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Hunt & Keal, Kensington, London


 
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huntandkeal
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Joined: 19 Nov 2003
Posts: 3
Location: North West London

PostPosted: Wed Nov 19, 2003 16:43    Post subject: Hunt & Keal, Kensington, London Reply with quote

Question
Has anyone any comments about our service dept in the past. We have been main dealers in London for over 3 years & I would love to have some feedback.

John Haigh (Hunt & Keal Service Director) 020-8838-3113
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Isuzu Main Dealer in Kensington, London, offering nationwide parts delivery for trade & retail customers.
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Chris Atkinson
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Joined: 22 Nov 2003
Posts: 10
Location: Cumbria

PostPosted: Thu Nov 27, 2003 16:16    Post subject: Re: Main dealer in LONDON Reply with quote

huntandkeal wrote:
Question
Has anyone any comments about our service dept in the past. We have been main dealers in London for over 3 years & I would love to have some feedback.
John Haigh (Service Director)


I called your parts department on 21 & 24 Nov 03 for a quote for a fuel tank for my Trooper. On both occasions, I was promised that I would be called back. My calls have not been returned. Consequently, you have lost this order.

0/10 I'm afraid. Mad
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Chris Atkinson
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Joined: 22 Nov 2003
Posts: 10
Location: Cumbria

PostPosted: Thu Nov 27, 2003 16:20    Post subject: Reply with quote

I called your parts department on 21 & 24 Nov 03 for a quote for a fuel tank for my Trooper. On both occasions, I was promised that I would be called back. My calls have not been returned. Consequently, you have lost this order.

0/10 I'm afraid Mad
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huntandkeal
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Joined: 19 Nov 2003
Posts: 3
Location: North West London

PostPosted: Thu Nov 27, 2003 16:29    Post subject: Sorry. Reply with quote

Can you remember who you were dealing with?
I really need to know what went wrong.
John Haigh (Service Director). Embarassed
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nate
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Joined: 23 Jan 2004
Posts: 88
Location: south wales

PostPosted: Sat Feb 21, 2004 14:51    Post subject: Reply with quote

Mad called you dealership on the 16/feb 04 with regards to availabilty and price on an alternator,for a 3.1 dti import.was told would get call back that day,(didn't here back).got a call 8am next day to ask again what engine size,again was told some one would call back(no calls).next day in evening had a call to ask what the (vin no) was. am very annoyed as had given details before.its the 21/feb/04 now and still no calls with price and availability Mad SO therefore you have lost a sale to myself and I will no longer be needing services from yourselves. I give your parts dep -10/10 for their excellent sevice was very pleased thanks. Very Happy
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flashman
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Joined: 16 Aug 2003
Posts: 325
Location: Portsmouth

PostPosted: Sat Feb 21, 2004 18:42    Post subject: Reply with quote

Similar experience to others it would seem. When I was looking for a LWB Trooper last year, yours was the only dealership that NEVER called me back. Evil or Very Mad Most others (20+) returned my call within an hour. Yours is seven (7) months and counting. Gave up waiting bought elsewhere!!! Sad Sad
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huntandkeal
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Joined: 19 Nov 2003
Posts: 3
Location: North West London

PostPosted: Wed Feb 25, 2004 19:18    Post subject: Not doing too well really. Reply with quote

Embarassed Sorry for our poor service. I am not going to make excuses we will just try harder. Embarassed Embarassed Embarassed Crying or Very sad
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thecat
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Joined: 18 Oct 2004
Posts: 9
Location: London

PostPosted: Wed Nov 10, 2004 17:41    Post subject: THESE GUYS ARE THE BEST Reply with quote

NO doubt our club member colleage Chris Atkinson has had an unfortunate hick-up, but let me assure you as a member of this club, John Haig and his establishment deserve a medal.

To find out why - Please read 'Can this really be true?' chat on Club events forum.

Or..... go to some flash but dodgy garage and get ripped off by cowboys
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thecat
Newbie


Joined: 18 Oct 2004
Posts: 9
Location: London

PostPosted: Wed Nov 10, 2004 17:42    Post subject: THESE GUYS ARE THE BEST Reply with quote

NO doubt our club member colleage Chris Atkinson has had an unfortunate hick-up, but let me assure you as a member of this club, John Haig and his establishment deserve a medal.

To find out why - Please read 'Can this really be true?' chat on Club Events Forum.

Or..... go to some flash but dodgy garage and get ripped off by cowboys
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nellypurple
Newbie


Joined: 03 Sep 2007
Posts: 8
Location: London

PostPosted: Thu Nov 06, 2008 14:47    Post subject: Reply with quote

Also found the parts dept to be very snotty when I mention bighorn, jap import, why?????????????
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eithan h
Moderator
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Joined: 11 Dec 2005
Posts: 8195
Location: oxfordish

PostPosted: Thu Nov 06, 2008 21:20    Post subject: Reply with quote

haven't they given up isuzu?
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itocuk
Site Admin
Site Admin


Joined: 29 Apr 2003
Posts: 797
Location: New Forest Border

PostPosted: Thu Nov 06, 2008 21:33    Post subject: Reply with quote

eithan h wrote:
haven't they given up isuzu?

Their website says they're still servicing them ...

I've sent an email ... we'll see Rolling Eyes

Simon
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markymoan
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Joined: 25 Jun 2005
Posts: 16267
Location: Naughty Step

PostPosted: Fri Nov 07, 2008 2:48    Post subject: Reply with quote

Someone got the 4 year bump  Laughing
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