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huntandkeal Newbie
Joined: 19 Nov 2003 Posts: 3 Location: North West London
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Posted: Wed Nov 19, 2003 16:43 Post subject: Hunt & Keal, Kensington, London |
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Has anyone any comments about our service dept in the past. We have been main dealers in London for over 3 years & I would love to have some feedback.
John Haigh (Hunt & Keal Service Director) 020-8838-3113 _________________ Isuzu Main Dealer in Kensington, London, offering nationwide parts delivery for trade & retail customers. |
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Posted: Wed Nov 19, 2003 16:43 Post subject: Google Ads keep this community free to join! |
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Chris Atkinson *
Joined: 22 Nov 2003 Posts: 10 Location: Cumbria
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Posted: Thu Nov 27, 2003 16:16 Post subject: Re: Main dealer in LONDON |
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huntandkeal wrote: |
Has anyone any comments about our service dept in the past. We have been main dealers in London for over 3 years & I would love to have some feedback.
John Haigh (Service Director) |
I called your parts department on 21 & 24 Nov 03 for a quote for a fuel tank for my Trooper. On both occasions, I was promised that I would be called back. My calls have not been returned. Consequently, you have lost this order.
0/10 I'm afraid. |
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Chris Atkinson *
Joined: 22 Nov 2003 Posts: 10 Location: Cumbria
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Posted: Thu Nov 27, 2003 16:20 Post subject: |
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I called your parts department on 21 & 24 Nov 03 for a quote for a fuel tank for my Trooper. On both occasions, I was promised that I would be called back. My calls have not been returned. Consequently, you have lost this order.
0/10 I'm afraid |
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huntandkeal Newbie
Joined: 19 Nov 2003 Posts: 3 Location: North West London
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Posted: Thu Nov 27, 2003 16:29 Post subject: Sorry. |
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Can you remember who you were dealing with?
I really need to know what went wrong.
John Haigh (Service Director). _________________ Isuzu Main Dealer in Kensington, London, offering nationwide parts delivery for trade & retail customers. |
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nate **
Joined: 23 Jan 2004 Posts: 88 Location: south wales
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Posted: Sat Feb 21, 2004 14:51 Post subject: |
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called you dealership on the 16/feb 04 with regards to availabilty and price on an alternator,for a 3.1 dti import.was told would get call back that day,(didn't here back).got a call 8am next day to ask again what engine size,again was told some one would call back(no calls).next day in evening had a call to ask what the (vin no) was. am very annoyed as had given details before.its the 21/feb/04 now and still no calls with price and availability SO therefore you have lost a sale to myself and I will no longer be needing services from yourselves. I give your parts dep -10/10 for their excellent sevice was very pleased thanks. |
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flashman ****
Joined: 16 Aug 2003 Posts: 325 Location: Portsmouth
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Posted: Sat Feb 21, 2004 18:42 Post subject: |
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Similar experience to others it would seem. When I was looking for a LWB Trooper last year, yours was the only dealership that NEVER called me back. Most others (20+) returned my call within an hour. Yours is seven (7) months and counting. Gave up waiting bought elsewhere!!! _________________ Flashman
I'll snap it if I can |
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huntandkeal Newbie
Joined: 19 Nov 2003 Posts: 3 Location: North West London
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Posted: Wed Feb 25, 2004 19:18 Post subject: Not doing too well really. |
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Sorry for our poor service. I am not going to make excuses we will just try harder. _________________ Isuzu Main Dealer in Kensington, London, offering nationwide parts delivery for trade & retail customers. |
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thecat Newbie
Joined: 18 Oct 2004 Posts: 9 Location: London
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Posted: Wed Nov 10, 2004 17:41 Post subject: THESE GUYS ARE THE BEST |
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NO doubt our club member colleage Chris Atkinson has had an unfortunate hick-up, but let me assure you as a member of this club, John Haig and his establishment deserve a medal.
To find out why - Please read 'Can this really be true?' chat on Club events forum.
Or..... go to some flash but dodgy garage and get ripped off by cowboys |
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thecat Newbie
Joined: 18 Oct 2004 Posts: 9 Location: London
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Posted: Wed Nov 10, 2004 17:42 Post subject: THESE GUYS ARE THE BEST |
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NO doubt our club member colleage Chris Atkinson has had an unfortunate hick-up, but let me assure you as a member of this club, John Haig and his establishment deserve a medal.
To find out why - Please read 'Can this really be true?' chat on Club Events Forum.
Or..... go to some flash but dodgy garage and get ripped off by cowboys |
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nellypurple Newbie
Joined: 03 Sep 2007 Posts: 8 Location: London
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Posted: Thu Nov 06, 2008 14:47 Post subject: |
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Also found the parts dept to be very snotty when I mention bighorn, jap import, why????????????? |
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eithan h Moderator
Joined: 11 Dec 2005 Posts: 8195 Location: oxfordish
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Posted: Thu Nov 06, 2008 21:20 Post subject: |
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haven't they given up isuzu? |
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itocuk Site Admin
Joined: 29 Apr 2003 Posts: 797 Location: New Forest Border
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Posted: Thu Nov 06, 2008 21:33 Post subject: |
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eithan h wrote: |
haven't they given up isuzu? |
Their website says they're still servicing them ...
I've sent an email ... we'll see
Simon _________________ If you're not living life on the edge, you're taking up too much room!!
QuoteSeek - Free to use Insurance quote comparison service.
Google Ads - you know it makes sense |
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markymoan *******
Joined: 25 Jun 2005 Posts: 16267 Location: Naughty Step
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Posted: Fri Nov 07, 2008 2:48 Post subject: |
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Someone got the 4 year bump _________________ |
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