Isuzu Trooper Owners Club UK™

itocuk · Posted: Mon May 05, 2003 0:05 Post subject: Rate Direct Line Insurance

Please rate Direct Line based on your overall experience. Consider the customer service, price, product contents and quality and aftercare, (claims etc).

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Gerry McConaghy · * Joined: 13 Feb 2004 Posts: 18 Location: merseyside

Cant get connected to their site.....technicalproblem perhaps
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newbie -1st time 4x4 owner. just bought a japanese bighorn import

TWOFLOATS · Newbie Joined: 22 Feb 2004 Posts: 7 Location: southampton

been using this company for a few years now for a citroen and now a 1994 big horn just phone their free phone number for a quote i tried a couple in a 4x4 mag and no anwser or they never got back with a quote.so they won hands down made a claim on the citroen well handled and work completed quickly

Hard1 · Posted: Tue Dec 14, 2004 0:09 Post subject:

been using Privilege (Direct Line) for about 8 years. They were one of the only companies that originally would insure an import and the premium has gone down every year! Made a claim on windscreen recently and they (Autoglass) came and fixed it within 6 hours at my house. The only cheaper company I came across for the Bighorn was Churchill, but I decided to stay with Privilege as they have always been first rate.
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1999 Cougar with a NICE motor..

Click HERE to see under my bonnet!

Hard1 · Posted: Fri Aug 18, 2006 14:28 Post subject:

Can't believe I'm the last one to post about this company 2 years ago!!! Anyway an update. As you have possibly read elsewhere I am now with the club scheme. Spot on! Privilege (Direct line) gradually screwed up the premium and became less & less interested. Being with them 8 years counted for nothing in the end so I switched to Churchill, who are ironically, owned by the same people (RBS), who in turn stiffed me by refusing to reinsure me for the Bighorn after I switched my NCB to another vehicle! They said they didn't insure people with zero NCB. Hang on I said, I have 10 years NCB, I've just used it on another vehicle. Tough they said.

Bollox I said and parked the Bighorn for over 8 months instead.

The final "stiffing" from Churchill came when I asked for proof of NCB and they eventually sent a certificate showing only 6 years. I said hang on, I've got 10, and they said, 6 is our maximum discount anyway. So, I've now got nothing to prove I have more than 6 years if it makes a difference sometime.

Bloody cheats the lot of 'em... Evil or Very Mad

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1999 Cougar with a NICE motor..

Click HERE to see under my bonnet!

reddragondfw · Posted: Sat Aug 19, 2006 19:59 Post subject:

i was with direct line for years but their prices were going up and up each year so i got a cheaper quote from the aa but that has gone up with a bang since i bought my trooper so i will be looking again next year

markymoan · Posted: Sat Aug 19, 2006 20:06 Post subject:

You should try the club insurance, Gary does a great deal Very Happy

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middy1971 · * Joined: 12 Feb 2007 Posts: 40 Location: Cumbria UK

we are just about to dump direct line as they won't insure us against theft unless we have a new immobiliser system fitted as we cannot ge the proof they require for our factory fitted one....... plus the excess is huge for 4x4 users!

burger · Posted: Wed Aug 27, 2008 21:59 Post subject:

You only know how good an insurance company is when you make a claim, as far as Direct line are concerned I would not touch them again with a barge pole. I had been insured with them for years. When I had a claim the vehicle require a new wing and a repair to the painted front bumper. it went in to their "approved" repairer, who did a reasonable job on the wing although he missed a couple of small dents, but he only painted half of the bumper. So the repaired half was all smooth and the original half was still textured. When I queried the repairer he advised that this was all that the direct line engineer had authorised. I eventually got it sorted and the engineer did not deny that he had only authorised the painting of half the bumper. A shower of COWBOYS.