Isuzu Trooper Owners Club UK™

heatrac · Newbie Joined: 04 Oct 2007 Posts: 8 Location: Bristol

Took my car to local dealer. Oil contaminated. Replaced injectors. Engine blew up. Car now stranded on ramp at dealer for last five weeks. They are not accepting liability and are waiting for authorisation from IM. Phoned IM who say because my car is an import it is not on their database and therefore they cannot ok the work. But they sent me the recall notice??? Where do I stand?

Google · Sponsor

TimBanham · Posted: Thu Oct 11, 2007 10:37 Post subject:

Firstly sorry to hear of your bad news

Secondly I would have thought that if they sent you a recall notice then they have already accepted liability - maybe a quick visit to Trading Standards to check
_________________
3.0TD LWB Citation

Chris B · Posted: Thu Oct 11, 2007 11:37 Post subject:

It is normal practice for the dealer to need authorisation... however the better dealers usually get this pushed thru in a few days. I would be speaking with Isuzu Internationl directly and putting (polite) pressure on them.

OR speak with Cotswold Isuzu who have processed import motors before and always seem to plese their customers.
_________________
Isuzu Rodeo Denver Max LE | 265/65R18 BF Goodrich AT LTM No.60

Chris B · Posted: Thu Oct 11, 2007 11:43 Post subject:

Ooo - almost forgot... Isuzu UK should be able to put you in touch with Isuzu Europe / International who should then get the OK for work to be done.
_________________
Isuzu Rodeo Denver Max LE | 265/65R18 BF Goodrich AT LTM No.60

heatrac · Newbie Joined: 04 Oct 2007 Posts: 8 Location: Bristol

Thanks guys. Spoke to Trading Standards. Faxed letter yesterday to IM UK and Europe with various threats and pleads the final one stating that I was going to take a trip out to Japan, picket outside HQ and charge them for all my expenses. Anyway I think I scared them as the dealer phoned today, yes she actually called me (never done it before) and, after I had picked myself of the floor, she informed me that the elusive sacred warranty number had come through she has therefore ordered the parts which means I should be reunited with my lovely beast late next week!

Positives taken from this experience is that they gave me the smallest courtesy car in the world (Subaru Justy) smaller than a go-cart, no respect from others on the road - cyclists cut me up, always the loser on a mini-roundabout stand off and every pedestrian walked out in front of me - totally new experience of driving! Thanks again. Rachel

markymoan · Posted: Fri Oct 12, 2007 19:55 Post subject:

Chris B · Posted: Fri Oct 12, 2007 20:06 Post subject:

Good to hear another happy ending tho! They might take a bit of pushing but in the end Isuzu are still looking after cars long after many manufacturers would have given up!
_________________
Isuzu Rodeo Denver Max LE | 265/65R18 BF Goodrich AT LTM No.60

tommo · ** Joined: 18 May 2006 Posts: 86 Location: Leicester

Hi Rachel
well done for not letting them dictate this situation...enjoy your reunion with the beast!!

heatrac · Newbie Joined: 04 Oct 2007 Posts: 8 Location: Bristol

Oh no my saga continues. Spoke to dealer today who said that hopefully car would be ready for tomorrow. My man has just driven to see a mate and saw a Trooper remarkably similar to ours. In fact it was ours, parked up outside someones house. He has taken a photo as no-one is answering the door at the house. I want to go and get it. They would have to report it stolen! Let Tileys (the dealer) try and explain that one? What would you do??

markymoan · Posted: Thu Oct 18, 2007 20:25 Post subject:

I would swing on the side of someone has driven it home to make sure its running right before handing it back to you tomorrow, but i stand to be corrected Confused

_________________

heatrac · Newbie Joined: 04 Oct 2007 Posts: 8 Location: Bristol

Can they do that? Is my car insured to stand half on a pavement outside a house in a not so nice area? Evil or Very Mad

markymoan · Posted: Thu Oct 18, 2007 21:06 Post subject:

I wouldnt think its common practice to keep it overnight at home, but yes they should be insured fully comp on any car they drive.

Ps. its still not right Sad

_________________

heatrac · Newbie Joined: 04 Oct 2007 Posts: 8 Location: Bristol

It is totally not right which is why the devil in me wants to sneak over in the dead of night and pinch my car, drive it back to the garage park it up and be a fly on the wall while they try and work out what happened! Laughing

lotus · Posted: Thu Oct 18, 2007 22:59 Post subject:

yes it is common practice been in the motor industry over 10 years and after we do a big job we usually carry out an extended road test to make sure everything is ok. And yes your car is covered fully under the dealers trade policy normally they do contact the owner just to inform them on the vehicle moment in case they see the vehicle.
_________________
Lotus Bighorn 3.1td

markymoan · Posted: Thu Oct 18, 2007 23:29 Post subject:

So not common practice to take it home and not tell the owner Wink

_________________